Thus we gathered a smaller group of users (6 external users), with a mixture of experience levels (newbies to very experienced).ĭisplaying the page, we asked them to rank the most and least important pieces of information.

So why did users come to this page? What did they want to accomplish? After reviewing the business goals of the ML page with the team, we conducted user interviews to understand the main use cases of the page, which would drive a reorganization of the page that reflected user need.īecause there were prior iterations of the ML page, this research was conducted to verify that our old research still stood. In turn, whatever the primary user task was, it was hidden amongst a list of other tasks, so users either had to do some mental or physical work to get to it. This overloaded the ML page with functionalities that did not belong to a license management page, such as download buttons.

But as the number of products grew, so did the feature requests from various stakeholders (e.g. Initially, the business goal was for users to see the maintenance status of their products and renew them.

Solarwinds license manager